Customer enquiries and reception
Flagship service, live today
- Answering overflow and after-hours calls
- Capturing request details
- Answering approved routine questions
- Structured handover to your team
Services
AI automation for small and medium businesses.
Arcera finds the repetitive work holding your team back, builds the system around how you already operate, and runs it for you.
Illustrative
Map it. Build it. Run it.
The first step is a free discovery call.
Map it
On a discovery call, we look at your calls, inboxes and admin. We tell you what is worth automating and what is not.
Build it
Configured around your approved workflow and existing tools, with compatibility confirmed during discovery and testing before launch.
Standard reception deployments have a conditional 5-business-day setup-fee refund guarantee. Read the go-live guarantee and exclusions.
Run it
Monitored and improved by Arcera. A person is always reachable when you need support.
What we automate.
Virtual reception is our flagship, live service. The other functions below are examples of workflows we can scope with you, not off-the-shelf products.
Arcera Sales Team
Property enquiries answered in under a minute, qualified, and booked into your calendar.
Sales and lead follow-up
Examples we scope after discovery
- Enquiry capture and routing
- Follow-up reminders
- Quote chasing
Admin and operations
Examples we scope after discovery
- Job and booking intake
- Document and email triage
- Daily summaries for the owner
Finance admin
Examples we scope after discovery
- Invoice and receipt capture
- Payment reminders
- Month-end checklists
People and onboarding
Examples we scope after discovery
- Candidate shortlisting support
- Onboarding checklists
- Staff FAQ answers
Marketing and reporting
Examples we scope after discovery
- Weekly performance summaries
- Review requests
- Content drafts for human approval
Reception is where we are live today. Everything else is scoped after a discovery call and starts small.
Who we work with.
- Healthcare and allied health
- Specialist practices
- Trades and home services
- Hospitality
- Property
- Professional services
Trade and industry pages
Staff-first and accountable.
- Supports your team rather than replacing it.
- Works only inside workflows you approve.
- Human handover is always available through your approved process.
Usage and allowances.
The starting managed reception plan (from A$399 + GST per month) includes 300 call minutes each month.
- Minutes beyond the allowance are charged at A$0.60 per minute + GST.
- We email your billing contact when you reach 80% of the monthly allowance.
- You are never moved to a different or higher plan, or charged a different rate, without your written agreement.
- Higher volumes are quoted as a custom plan in writing before anything changes.
Start with the work holding your team back.
A discovery call helps us understand the problem and decide whether automation is the right next step.