At inspections
Rental and buyer enquiries arrive while your team is showing a property.
Property
Help capture enquiries while you are at an inspection.
Ava, Arcera's AI assistant, supports sales agencies and property managers when your team is at inspections, busy or closed. She captures the details you approve and hands them to your people for the next step.
Your team keeps control of advice, decisions and commitments. Ava shares only approved property information.
Calls arrive while your team is out with people
Busy at the office
Appraisal requests and landlord messages compete with the work already on your desk.
After hours
Tenant maintenance messages need clear details and the agency's agreed escalation process.
From first ring to your team
- Step 1
Answer
Ava answers during the hours you choose and introduces herself as an AI assistant. This call may be recorded and transcribed.
- Step 2
Capture
Name, number, property, what the caller wants, preferred time and an urgency flag based on your agency's rules.
- Step 3
Hand over
Your team receives a clear summary by the method you agree with Arcera. Your people review it and decide the next step.
Ava adds capacity around your team, not a replacement for your people or their judgement.
Workflows
Support for sales and property management
Rental enquiries
Capture questions and interest using only approved listing information.
Inspection interest
Record the property and preferred time for your team to confirm.
Appraisal requests
Take the owner's details and request for an agent to follow up. No valuation or price advice.
Sales enquiries
Capture buyer questions and property interest for your sales team.
Tenant maintenance requests
Record what the tenant reports and flag it using agency rules for your own after-hours process.
Landlord messages
Take a clear message and pass it to the property management team.
Inbound enquiries first. Outbound follow-up for people who asked to hear from you is on the outbound calling page.
Hear Ava handle an enquiry
An illustrative live demo for a fictional property business. Ava is an AI assistant and says so. Start the existing browser demo to explore a relevant workflow, not a real client enquiry.
Clear boundaries
No advice or application decisions
Ava does not give tenancy or legal advice, provide valuation or price advice, or decide applications.
Your maintenance process
Urgent maintenance is flagged using the agency's rules for its own after-hours process. Ava does not dispatch tradespeople, approve repairs or independently decide urgency.
No agency commitments
Only approved property information is shared. Your agency confirms times, decisions and any commitments.
Your team approves the call flow and stays responsible for reviewing handovers.
How Arcera handles privacy and securitySet up around your agency
01
Strategy call
Understand your team, hours and current enquiry handling.
02
Scope and boundaries
Agree approved information, questions and escalation rules.
03
Configuration
Prepare the call flow and handover around your business.
04
Testing and approval
Your team tests routine, unclear and time-sensitive requests before approving launch.
05
Controlled launch
Start with the coverage you choose and refine through review.
FAQ
Questions agencies ask
Get started
See where Ava could support your agency.
Book a strategy call to agree where Ava fits and where your team keeps direct control. Arcera is based in Queensland and supports Australian businesses.