Plumbers
Virtual reception for plumbers, while your hands are full.
A phone ringing under a sink is not a useful job brief. Arcera can answer selected plumbing enquiries when you cannot, gather the details you have approved and prepare a clear callback request. You decide which suburbs, job types and coverage periods belong in the workflow. Your team still decides what work to accept.
The calls that arrive between jobs
A leaking tap enquiry might arrive while you are testing pipework. A tenant may ring about a blocked drain as you drive to another property. Weekend callers often want to know whether someone can attend, but a missed call alone tells you little about the situation. Arcera can distinguish the caller's stated request from a confirmed service commitment. Emergency call handling means capturing details and escalating under your approved rules, not dispatching a plumber or promising a response time.
Questions your workflow can ask
- What is the property address and suburb?
- What plumbing problem are you calling about?
- When did you first notice the problem?
- Are you the owner, tenant or property manager?
- How can your plumber contact you?
- Are there any access arrangements your plumber should know?
What reaches your team
Your handover contains the caller's name and callback number, property location, their description of the issue, when they noticed it and any access information. It identifies an owner-approved escalation pathway where one applies. Reported facts remain reported facts: the summary does not turn a caller's description into a diagnosis, a quote or an accepted job. You can review the request between sites and decide what happens next.
Illustrative after-hours scenario
A request ready for human review
On a Saturday evening, a tenant rings about water appearing beneath a kitchen cupboard. In this illustrative scenario, Arcera captures the address, callback number and the tenant's own description. It follows the plumbing business's approved escalation instructions and prepares a summary. The owner receives enough context to review the enquiry, but no attendance time or repair price is promised to the tenant.
What Arcera does not do for plumbers
- Does not diagnose leaks or tell callers how to repair them.
- Does not quote a job, accept work or dispatch a plumber.
- Does not guarantee emergency attendance or a response time.
- Does not commit to an appointment unless an approved connected calendar supports it.
What are missed calls costing you?
Estimated revenue at risk per month
Your estimate
An estimate based only on the numbers you entered. It is not a forecast and Arcera does not guarantee a result.
Arcera managed plans start from A$399 + GST per month. View pricing.
Questions from plumbers
Can it distinguish a quote request from an existing plumbing job?
It can ask whether the caller wants new work, an update or a callback about an existing job, using categories you approve. Your team checks the request and confirms the next step.
Can urgent plumbing calls go to the owner?
An approved escalation workflow can flag the caller's stated concern and pass the details to the agreed contact. It does not assess the fault, dispatch anyone or guarantee a response.
Can it collect access details for a rental property?
Yes, where you approve those questions. It can capture the caller's role and access arrangements for your review, without granting permission to enter or authorising work.