During service
Table requests arrive while staff are looking after guests.
Hospitality
Answer the phone during service without leaving the floor.
Ava, Arcera's AI assistant, supports your venue when staff are on the floor, busy or closed. She takes table booking requests, function enquiries and messages, with a clear handover for your team to confirm.
Reception support around your people. Table and function requests go to venue staff for confirmation. No order taking.
The phone rings when the floor needs your team
Function enquiries
Event dates, party size and requirements need more than a brief voicemail.
Outside opening hours
Questions and messages arrive when nobody is at the venue phone.
From first ring to your team
- Step 1
Answer
Ava answers during the hours you choose and introduces herself as an AI assistant. This call may be recorded and transcribed.
- Step 2
Capture
The caller's name, contact details, requested date, party size, requirements and any question your venue team needs to review.
- Step 3
Hand over
Your team receives a clear summary by the method you agree with Arcera. Your people review it and decide the next step.
Ava adds capacity around your team, not a replacement for your people or their judgement.
Workflows
Venue enquiries, ready for staff to confirm
Table booking requests
Capture the requested date, time and party size. Your venue team confirms the request.
Functions and events
Record the date, party size and requirements for your functions team to review and confirm.
Opening hours
Share opening hours and location details from your approved information.
Menu and general questions
Share approved information. Allergen and dietary questions go to staff, without guarantees.
Messages for the manager
Capture the message and contact details for your manager to follow up.
Lost property
Record the item description and visit details for venue staff to check.
Hear Ava handle an enquiry
An illustrative live demo for a fictional venue. Ava is an AI assistant and says so. Start the existing browser demo to explore a relevant workflow, not a real client enquiry.
Clear boundaries
Requests, not confirmed bookings
Table and function requests are passed to your venue team to confirm. Ava does not check live availability or make commitments on behalf of the venue.
No orders or payment details
Ava does not take orders, card details or payment details.
Approved information, staff judgement
No allergen or dietary guarantees. These questions are routed to staff. Ava does not quote prices unless your venue has approved them.
Your team approves the call flow and stays responsible for reviewing handovers.
How Arcera handles privacy and securitySet up around your venue
01
Strategy call
Understand your team, hours and current enquiry handling.
02
Scope and boundaries
Agree approved information, questions and escalation rules.
03
Configuration
Prepare the call flow and handover around your business.
04
Testing and approval
Your team tests routine, unclear and time-sensitive requests before approving launch.
05
Controlled launch
Start with the coverage you choose and refine through review.
FAQ
Questions venues ask
Get started
Keep your people on the floor and your enquiries with the team.
Book a strategy call to agree where Ava fits and where your team keeps direct control. Arcera is based in Queensland and supports Australian businesses.